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5* Jumeirah Beach Hotel

Have you stayed at 5* Jumeirah Beach Hotel? Add your customer review below

Jumeirah Beach Hotel Reviews

Reviews summary: 4.6 / 5
(14614)
stephen andrews
(a week ago)
Hotel service requires improvement. Lengthy waits at reception to check in and any other time to ask questions. Service at breakfast is hit and miss. Rooms are adequate. Access to resort restaurants is good and most restaurants are of good quality. There are many other better hotels here. Banyan Tree is excellent in all ways. Also The Royal Meridian and Grosvenor House offer better all round service.
Mazza Ahmed
(a month ago)
I had an amazing experience at the Ramadan Garden Iftar at Jumeirah Beach Hotel. The food was absolutely delicious, with a wide variety of options to choose from. The atmosphere was beautiful, and the Burj Al Arab view made it even more special. A huge thank you to Fayis and Shabnam for their outstanding service and for going the extra mile to assist me in celebrating my friend's birthday. Also, special thanks to Mr. Essam and the manager, Mr. Damit, who was incredibly welcoming and supportive throughout the evening. Their hospitality made the experience even more enjoyable. A special shoutout to the Cakery Creation team the cake was excellent and added the perfect touch to the celebration! Highly recommend this place for an unforgettable Iftar experience! Will definitely be back.
MAAZ KHAN
(3 months ago)
While attending an event at this place, I had a wonderful experience. The ambiance is calm, romantic, and beautifully designed, making it a perfect spot for a relaxing evening. The environment is peaceful yet elegant, creating a great atmosphere for both intimate gatherings and special occasions. One of the standout features is the high level of safety and security, which adds to the comfort of the guests. Whether you're planning a party or a special event, this place is well-equipped to accommodate your needs with excellent service and attention to detail. Additionally, the convenience of valet parking makes the experience even more enjoyable, allowing guests to arrive and depart hassle-free. Overall, it’s a fantastic location that I would highly recommend for anyone looking for a sophisticated and secure place to unwind or celebrate!
Katie
(a week ago)
The location is excellent, with a great selection of restaurants nearby. However, the service at this hotel falls far short of expectations and needs serious improvement. We waited over 20 minutes for service at the beach despite pressing the call button multiple times, and after requesting water seven times, it was never brought to us. Breakfast and the poolside restaurant are inconsistent at best, and the reception is clearly understaffed, leading to long wait times and ongoing frustration. We also made a complaint and were told someone would get back to us shortly, but it’s now been two days and we’ve heard nothing. A disappointing experience overall, especially considering the setting.
Tammy Lail
(a month ago)
Returning to Jumeirah Beach Hotel always feels like coming home, and this trip was no exception. We’ve stayed here before, and every time we leave, we’re already thinking about when we’ll return — and that’s entirely thanks to the incredible people who make this place so special. Mornings were always a treat at the buffet, where Mohamad and Walter never missed a beat. They had our coffee ready the moment we sat down and were always so warm, attentive, and thoughtful — it’s that kind of personal touch that sets this hotel apart. Moni, the buffet manager, is another standout. No matter how busy things got, he always made time for a quick chat and made us feel seen and valued as guests. His presence truly makes the experience feel special. The Kids Club team deserves their own spotlight. Suja and Tamara were absolutely wonderful — always smiling, so genuine, and clearly passionate about working with children. They made our little ones feel happy and safe, which meant the world to us. Knowing they were the same trusted faces we hired for evening babysitting made it even more comforting — we could enjoy our nights with total peace of mind. It’s that combination of luxury, warmth, and consistently exceptional service that keeps us coming back. We always feel safe, cared for, and completely at ease here. Honestly, we wouldn’t dream of staying anywhere else in Dubai. Thank you once again, Jumeirah Beach Hotel — we can’t wait to see you all again soon.